Salesforce Certification Questions with answers...

1.    Which of the following are tracked in the debug Logs?

 A. Workflow rules
 B. Assignment rules
 C. Approval processes
 D. Validation rules
 E. All of the above

2. Which of the following Object is included in the Territory management?

 A. Lead
 B. Opportunity
 C. Activity
 D. All of the above

3.Combination chart can not be made for which type of Reports?

 A. Tabular Reprts
 B. Summary Reports
 C. Matrix Reports
 D. None of the Above

4. With combination charts, you can:

 A. Add a line to an existing line, vertical column, grouped vertical column, or stacked vertical column chart
 B. Add a cumulative line to an existing line cumulative chart
 C. Add up to three columns to a vertical column chart
 D. Add up to three bars to a horizontal bar chart
 E. All of the Above

5. _________ data is exposed in the application cache, which enables efficient access without the cost of repeated queries to the database.

 A. Object
 B. Custom Setting
 C. Apex
 D. Junction Object
 E. Change Set

6. if your test calls another class or causes a trigger to execute, that Apex is included in the total amount used for calculating the percentage of code covered.

 A. True
 B. False

7. Territory management only affects accounts and the standard objects that have a master-detail relationship to accounts.

 A. True
 B. False

8. Territory fields can NOT be created on which of the following objects?

 A. Account
 B. Lead
 C. Opportunity
 D. User

9.  Which of the following can be used for a Forecast Date?

 A. Opportunity Close Date
 B. Product Date
 C. Schedule Date
 D. All of the Above

10. Use the _______ picklist to categorize your products.

 A. PriceBook
 B. Product Family
 C. Category
 D. Opportunity

11. Criteria - Based sharing rules can not be created for which Object? Spring'11 Release

 A. Accounts
 B. Opportunities
 C. Cases
 D. Solutions
 E. Contacts
 F. Custom objects

12.  Which of the following can not be done by Salesforce SoftPhone?

 A. Transfer callsInitiate
 B. Conference calls
 C. Record Calls
 D. Attach records to calls
 E. Generate automatic call logs


13.Which of the following is part of file storage?

 A. Article Types
 B. Email messages
 C. Google Docs
 D. Tasks
 E. All of the above
 F. None of the Above

14.  The only feature license that provides additional storage is

 A. Salesforce CRM Content User
 B. Mobile Lite
 C. Apex Mobile
 D. Offline

15. Unit tests are class methods that verify whether a particular piece of code is working properly.

 A. True
 B. False


16.  System log records database operations, system processes, and errors that occur when executing a transaction or while running unit test.

 A. True
 B. False

17.Notes and attachments marked as private via the Private checkbox are accessible only to the person who attached them and to the person above them in the role Hierarchy.

 A. True 

 B. False 

18.Salesforce recommends that you have ____ of your code covered by unit tests, where possible.

 A. 75% 

 B. 85% 

 C. 95% 

 D. 100% 

19. Create _________ for opportunities to differentiate your regular sales deals from your professional services engagements and offer different picklist values for each.

 A. Page Layout 

 B. Record type 

 C. Workflow Rule 

 D. Validation Rule 

20. Which functionality needs to be used if one wants to restrict the Solution Stage picklist values?

 A. Record Type 

 B. Solution Process 

 C. None of the above 

 D. Validation Rule 

21. Person accounts count against only account storage and not contact storage.

 A. True
 B. False

22. To delete a note or attachment, you must be the owner of the note or attachment or an administrator with the “Modify all Data” permission.

 A. True
 B. False

23. ___________ represent the best estimate of how much revenue you can generate

 A. Opportunity Pipeline
 B. Sales Forecast
 C. Lead Pipeline
 D. Lead Conversion Ratio

24. ______ allow you to offer different business processes, picklist values, and page layouts to different users based on their profiles.

 A. Record types 

 B. Custom Setting 

 C. Junction objects 

 D. Workflow Rules 

 E. Visualflow 

25. Which of the following fields are not available for the RecordTypes?

 A. Opportunity Stage 

 B. Case Status 

 C. Solution Status 

 D. Lead Status 

 E. All of the above 

26. Which layout needs to be changed to change the buttons that display on list views?

 A. Page Layout 

 B. Search Layout 

 C. List view Layout 

 D. Mini page Layout 

 E. Record Type Layout

27. ____ sharing rules determine whom to share records with based on field values in records? - Spring'11 Release

 A. Criteria-based 

 B. Data - based 

 C. Object - based 

 D. Manual 

 E. Apex 

28.  Can using of SoftPhone in multiple browsers simultaneously lead to data being not saved properly?

 A. Yes 

 B. No

29. Sharing rules can never be stricter than your organization-wide default settings?

 A. True 

 B. False

30. Criteria based sharing rules for Text and Text Area fields are case-sensitive.

 A. True 

 B. False

31.You can grant “Read” and “Create” permissions on all standard objects in sites except

 A. Products
 B. Price books
 C. Ideas
 D. All of the above

32. Ids can not be identified from which of the following standard ways -

 A. From the Salesforce.com URL when a record is displayed in
 B. From reports
 C. From Formula Fields
 D. Through the web services API i.e. Data Loader

33.Fields marked Always Displayed on page layouts are automatically included on the mini page layout and cannot be removed unless they are removed from the page layout.

 A. True
 B. False

34.Which Feature in Salesforce.com allows managers to see the Data of their Sub-ordinates?

 A. Organization Wide Defaults
 B. Role Hierarchy
 C. Manual Sharing
 D. Apex Sharing
 E. Profiles

35.Custom Lookup Field can be created between Account and Opportunity?

 A. Yes
 B. No

36. Sharing Rules are used to

 A. Restrict the Access to users in Public Groups
 B.6 Extend the Access to users in Public Groups
 C. Restrict the Access to other Developers
 D. Extend the Access to other Developers

37.You cannot define mini page layouts for

 A. Case Layout
 B. Solution Layout
 C. Close Case Layout
 D. Account Layout
 E. User layout

38.Person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact.

 A. True
 B. False

39.Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Custom Objects?

 A. Yes
 B. No

40.field level access settings inherited from the associated page layout can be changed on the mini page layout itself ?

 A. Yes
 B. No
 C. Depends on the Profile Permissions

41.Is it possible to set the System Fields like Created date to any Date during the Initial Load?

 A. Yes
 B. No
 C. Yes, A Case needs to be raised with Salesforce.com
 D. Yes, Appropriate Profile Permission needs to be given

42. Enabling Visualforce development mode provides you with:

 A. A special development footer on every Visualforce page.
 B. The ability to define new Visualforce pages just by entering a unique URL
 C. Error messages that include more detailed stack traces than what standard users receive
 D. All Of Above

43.What should be done in Field Level security Setting to make a Field Read only to all the Profiles?

 A. Enable Visible and Enable Read-Only
 B. Disable Visible but Enable Read-Only
 C. Enable Visible but Disable Read-Only
 D. Disable Visible and Disable Read-Only

44. Mini page layouts inherit record type and profile associations, related lists, fields, and field access settings from their associated page layout.

 A. True
 B. False


45.  Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Standard Objects?

 A. Yes
 B. No
46.Divisions do not restrict users’ access to data and are not meant for security purposes.

 A. True
 B. False

47.Standard fields can be made as External Id Fields?

 A. Yes 

 B. No 

48.What is the difference between "View All Data" and "View All" permission available on Profile?

 A. The “View All Data” permissions override sharing settings for all objects in the organization, while the object permissions “View All” override sharing settings for the named object. 

 B. The “View All Data” permissions override sharing settings for the named object., while the object permissions “View All” permissions override sharing settings for all objects in the organization. 

 C. Both Have the Same Functionality 

 D. View All Permission allows User to View the Data whereas View All allows people to view the Setup 

49. What is the difference between 15 and 18 Digit Salesforce.com Id's?

 A. 15 Digit Id is Case Sensitive where as 18 Digit Id is Case Insensitive 

 B. 18 Digit Id is Case Sensitive where as 15 Digit Id is Case Insensitive 

 C. Both are Same 

 D. 15 Digit Id's is no longer used and SFDC now uses 18 Digit Id's 

50. First 3 Char of 15 Digit Id's identify the ?

 A. Records 

 B. Object 

 C. Field 

 D. Application 

 E. Organization